Haven Home Wellness uses radio frequency (RF) sensing — not cameras or microphones — to detect movement patterns. Our platform is designed from the ground up to protect your privacy while keeping you safe.
Haven Home Wellness, Inc. ("Haven," "we," "us," or "our") is committed to protecting the privacy and dignity of every individual who uses our products and services. Our predictive fall prevention platform was designed with a privacy-first architecture because we believe that safety and privacy are not competing goals — they are complementary ones.
This Privacy Policy applies to information collected through our Haven sensor platform (including the Steadfast, Stride, Beacon, and Vigil products), our website at havenhomewellness.ai, and any related services or communications.
When you create a Haven account or contact us, we may collect your name, email address, phone number, mailing address, and billing information.
We collect information about Haven devices installed in your home, including device identifiers, firmware versions, network configuration data, and operational status.
When you visit our website, we may collect standard web analytics data such as IP address, browser type, pages visited, and referring URLs. We use this information to improve our website and understand how visitors find us.
Haven does not use cameras, microphones, or any imaging technology. Our sensors analyze radio frequency signals — the same type of signals used by your home Wi-Fi router.
Haven's Steadfast sensors detect disruptions in RF signals caused by human movement. This data includes movement patterns and room-to-room transitions, gait characteristics (stride length, cadence, velocity), activity classifications (walking, sitting, sleeping), and environmental context (presence detection, room occupancy).
Haven processes raw RF data locally on the Steadfast hub device in your home. Raw RF signals are never transmitted to the cloud. Only derived, anonymized analytics (gait scores, risk levels, trend data) leave the device. This edge-first architecture means your movement data stays in your home.
We use collected information to operate and deliver the Haven platform, including generating gait analysis and fall risk assessments, sending alerts through the Beacon notification system, providing clinical data to authorized healthcare providers through Vigil, improving our algorithms and product performance, communicating with you about your account and services, and complying with legal obligations.
Haven does not sell your personal information. We do not share your data with advertising networks, data brokers, or any third party for marketing purposes.
We may share information in the following limited circumstances:
Haven implements industry-standard security measures to protect your information, including encryption in transit (TLS 1.3) and at rest (AES-256), role-based access controls, regular security audits and penetration testing, secure development practices, and incident response procedures.
No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide services. Derived analytics data (gait scores, risk trends) is retained for clinical utility — typically 24 months of historical data. Raw RF data is processed on-device and is not retained after processing. You may request deletion of your data at any time.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at [email protected].
To the extent that Haven collects, stores, or transmits Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with applicable HIPAA requirements. Haven will enter into Business Associate Agreements (BAAs) with healthcare providers and covered entities as required. Our platform is designed to support HIPAA-compliant data handling throughout the care continuum.
Haven's services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date at the top of this policy indicates when it was last revised.
If you have questions about this Privacy Policy or our data practices, please contact us:
Haven Home Wellness, Inc.
[email protected]
[email protected]