Haven Home Wellness Inc. · Last updated: June 24, 2026
We're here to help you set up and use Beacon for your family's care.
Email support@havenhomewellness.ai and we'll get back to you, typically within 1–2 business days. Please include your account email and a description of the issue (and a screenshot if it helps).
Beacon is not for emergencies. It does not contact emergency services. If someone is in danger or needs urgent medical help, call your local emergency number (911 in the U.S.).
Create an account, then follow onboarding to set up a senior's profile or accept an invitation to join a care circle.
From the care circle screen, send an invite by email. The recipient downloads Beacon and accepts the invitation to join the circle, with the access permissions you choose.
When prompted, allow Beacon to read the health data you choose. You can change or revoke this anytime in the iOS Settings or Health app. Supported wearables can be connected from the app.
Install Beacon on your iPhone and sign in there first. The watch app uses your iPhone session — there is no separate watch login. If the watch shows a waiting screen, open Beacon on your iPhone while signed in, then tap Try Again.
Subscriptions are billed through your Apple ID. Open the Settings app → tap your name → Subscriptions → Beacon to change your plan, turn off auto-renew, or cancel. Refunds are handled by Apple.
In the app, go to Profile → Delete Account. This permanently removes your account and the data you own. See our Privacy Policy for details.
See our Privacy Policy and Terms of Service.